GETTING STARTED

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HOW DO I BECOME A JATS CARES?

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To become our patient you must participate in an initial assessment to help evaluate your needs and determine whether home and community care or other services are right for you. To get started, we just need a referral. You can refer yourself, or a referral can be made by your doctor, nurse, community service provider or other health-care professional. A referral can also be made by a family member, a friend or a neighbour. A simple call gets the process started.

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WHAT DOES JATS CARE OFFER?

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We get you the care you need in your home and in the community. This care is focused on optimizing your health and independence; supporting you through a health-care transition (for example, from hospital to home); or providing care following an illness or compromised health status. We are a caring team of health professionals who can provide support in your home, at school, or in the community.

We encourage you to visit our website to learn more about what services might support you best. The following links provide information about our services according to where you will be receiving the care:

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HOW DO I KNOW WHAT SERVICES I NEED?

Once you are referred to us and become a patient, you will be assigned a Care Coordinator. She or he will call you to provide an assessment, meet with you in your home environment and help determine what services and supports you may need.

 

WHAT IS A CARE COORDINATOR?

Our Care Coordinators are regulated health professionals, with expertise in nursing, social work, occupational therapy, physiotherapy or speech therapy, who work directly with patients in hospitals, doctor's offices, communities, schools and in patients' homes.

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HOW DO I GET HOME CARE?

Home care can take many forms – from nursing care to personal support. In order to determine what services are right for you, we will set up an assessment with a Care Coordinator. Call us to make a referral and we'll get you started down the right path.

 

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CURRENT PATIENTS

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WHAT DO I DO IF I HAVE CONCERNS ABOUT THE SERVICES I AM RECEIVING? 

While working to provide the best possible care, we also want to provide the best possible service. We want to know how we are doing and welcome feedback of all kinds —compliments, concerns, complaints, and all other inquiries. Your feedback helps us to improve our ability to provide you with care. If you would like to bring something to our attention or make a complaint, we encourage you to discuss the issues with your Care Coordinator.

 

I AM MOVING SOON TO ANOTHER REGION.  HOW DO I GET NEW SERVICES, AND WILL MY RECORDS COME WITH ME?

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When it comes to transferring your care, we want to make your move as easy and seamless as possible. Simply notify your Care Coordinator of your upcoming move – we'll make sure your new Home and Community Care Support Services is expecting you and is ready to continue your services.

You will meet some new people when you transfer to a different region, so you might anticipate a short time of adjustment while you settle in to your new home. But rest assured that you will receive the same high quality of care you have always received. And yes, your records and files will be accessible by your new Care Coordinator.

 

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